Privacy Policy
Last Updated: August 20, 2025
Introduction
This Privacy Policy describes how BlackScale.Media (“we,” “our,” or “us”) collects, uses, and shares your personal information when you use our SaaS platform and related services (the “Service”).
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, phone number, and billing information
- Profile Information: Any additional information you choose to add to your profile
- Communication Data: Information you provide when contacting our support team or participating in surveys
- Payment Information: Credit card details and billing addresses (processed securely through third-party payment processors)
- Business Information: Company name, website, industry type, and other business-related data
Information We Collect Automatically
- Usage Data: Information about how you use our Service, including features accessed, time spent, and user interactions
- Device Information: IP address, browser type, operating system, device identifiers, and technical specifications
- Log Data: Server logs, error reports, and system activity records
- Cookie Data: Information collected through cookies and similar tracking technologies
Information From Third Parties
- Integration Data: Information from third-party services you connect to our platform (such as advertising platforms, analytics tools)
- Public Sources: Publicly available information that may be relevant to our services
How We Use Your Information
We use the collected information for the following purposes:
Service Operations
- Providing and maintaining our SaaS platform
- Processing transactions and managing billing
- Authenticating users and preventing unauthorized access
- Providing customer support and technical assistance
Service Improvement
- Analyzing usage patterns to improve our platform
- Developing new features and functionality
- Conducting research and analytics
- Testing and optimizing platform performance
Communication
- Sending service-related notifications and updates
- Providing technical support and responding to inquiries
- Sending marketing communications (with your consent)
- Conducting surveys and collecting feedback
Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud, abuse, and security threats
- Enforcing our terms of service
- Responding to legal requests and court orders
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
- Third-party vendors who provide services on our behalf (hosting, payment processing, analytics)
- Cloud infrastructure providers for data storage and processing
- Customer support and communication tools
Business Transfers
- In connection with mergers, acquisitions, or sale of business assets
- During due diligence processes (under appropriate confidentiality agreements)
Legal Requirements
- When required by law, regulation, or legal process
- To protect our rights, property, or safety
- To protect the rights and safety of our users
- To prevent fraud or other illegal activities
With Your Consent
- When you explicitly authorize us to share information
- For specific purposes you have agreed to
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this policy
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
Correction and Updates
- Correct inaccurate or incomplete information
- Update your account and profile information
Deletion
- Request deletion of your personal information
- Close your account and remove associated data
Processing Restrictions
- Object to certain types of processing
- Restrict how we use your information
Withdrawal of Consent
- Withdraw consent for marketing communications
- Opt-out of non-essential data processing
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
Cookies and Tracking Technologies
Our Service uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze site usage and improve performance
- Provide personalized content and features
- Measure the effectiveness of our marketing campaigns
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.
International Data Transfers
If you are located outside of [Your Country/Region], your information may be transferred to and processed in countries where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your information during such transfers.
Children’s Privacy
Our Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing notice through our Service
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We recommend reviewing the privacy policies of any third-party services you use.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@blackscale.media
Phone: [Your Phone Number]
For data protection inquiries in the EU, you may also contact our Data Protection Officer at info@blackscale.media.
Data Protection Authority
If you are located in the European Union or European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information violates applicable law.
Effective Date: This Privacy Policy is effective as of August 20, 2025 and applies to all users of our Service.